Shipping policy

Processing + Delivery Times

Once confirmed, orders of in-stock items are processed within 1 to 2 weeks and shipped out Monday to Friday; you will receive shipping confirmation by email. International delivery times vary depending on local carriers and potential customs delays.

Europe

Rus Baron LLC is not responsible for any VAT/Duties/Taxes/Custom charges which may incur. Customer will be contacted by email regarding VAT/Duties/Taxes /Customs will be covered by the customer upon receiving their order.

Shipping Pre-Order/Made-To-Order items

Items designated as 'pre-order' or made-to-order may be subject to a 1+ month processing time. Orders placed with regular in-stock item(s) mixed with pre-order item(s) or made-to-order will all ship together once the pre-order item(s) is ready for shipment. The nature of pre-orders are made-to-order items, therefore, for any cancellations or changes please contact us within 1 weeks of placing your order. If you are unsatisfied for any reason with your pre-order, please see our return policy.

Return To Sender (RTS)
If an order is returned to sender due to an incorrect address, the package not being claimed, or any other RTS reason, Rus Baron LLC reserves the right to charge a re-shipment fee. If you wish to receive a refund instead, we are happy to refund the cost of the item(s). However, please note that the shipping fee is non-refundable.

Cancelling an Order
If you need to cancel your order, please contact us at info@rusbaron.com as soon as possible. We will do our best to cancel the order before it ships out, however we cannot guarantee it will be cancelled in time.

Additional Information
Once an order is placed, you will receive an order confirmation email containing your order details and shipping address. Please review both emails to ensure that all the information provided during checkout is accurate. If you come across any errors, please email our support team at info@rusbaron.com so that we may make the necessary corrections. Please note that we can only make corrections prior to shipment. Orders will be subjected to a re-shipment fee if an error in the shipping details is identified after the shipment has been sent out.
To ensure that our emails are delivered directly to your inbox, please add our email address (info@rusbaron.com) to your email contact list. This will help prevent our emails from being mistakenly filtered into your junk or spam folder.